You have the right to withdraw from the contract within a period of 14 days without giving reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we can charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, received the product. If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.
To make use of your right of withdrawal, we request that you return the items within 14 days of receipt via the Return Portal .
We request that you return the product in the original packaging as much as possible. The product must be returned well packaged.
You can request a return label via the Return Portal . A fee will be charged for this, depending on the country of shipment.
You can also send your return yourself. NOTE:Always provide our e-mail address email@example.com if you send your return package yourself via PostNL. Because PostNL no longer leaves notes when the mail has been delivered to the neighbors or to a collection point, we will only be notified if an e-mail address has been entered. We also advise to opt for delivery only to our address and not to the neighbors. This prevents packages from wandering and not arriving at us. That is why we offer the option of using the return label via the Return Portal .
The return costs are always for your own account. Damage or loss incurred during the return shipment will not be reimbursed.
Exchange is also possible. This can be for the same item in a different color or size, but also for a different item.
You can exchange the product within 14 days via the Return Portal .
In the event of a withdrawal, you will receive the payments for the returned items as soon as possible and no later than 14 days after the product has been received by us. You bear the costs for the return shipment yourself.
If you return items that have a bulk discount, the discount will be recalculated for the entire order after return. An amount will be refunded on this basis.