You have the right to withdraw from the contract within 14 days without stating reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we may charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, other than the carrier, took possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.
As soon as you have agreed with us on a regular delivery of products, the withdrawal period expires 14 days after the day on which you or a third party designated by you take physical possession of the first product.
To exercise your right of withdrawal, please send us an e-mail, whether or not including the form, to firstname.lastname@example.org. You will receive a confirmation of receipt of the e-mail and/or the form. Within 14 days of sending the email, you must return the products using the “ withdrawal and return form ”.
We request that you return the product in its original packaging as much as possible. The product must be returned well packaged. Damage or loss incurred during the return shipment will not be reimbursed.
Exchanging is only possible for a size larger or smaller of the same item and applies to items with a total value of 75 or more. You can indicate this on the return form. Other items will be credited and you can order again.
You can return the product within 14 days, as soon as the return has been processed you will receive the desired item asap.
In the event of a withdrawal, you will receive the payments for the returned items as soon as possible and at the latest within 14 days after you have indicated that you wish to make use of the right of withdrawal and after the product has been received by us. You bear the costs for the return shipment yourself.