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Terms and Conditions

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the reflection period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in the event of withdrawal
Article 10 - Exclusion right of withdrawal
Article 11 - The price
Article 12 - Compliance and extra guarantee
Article 13 - Delivery and execution
Article 14 - Duration transactions:duration, cancellation and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Industry guarantee
Article 19 - Additional or different provisions
Article 20 - Amendment of the general terms and conditions of Stichting Webshop Keurmerk

Article 1 - Definitions
In these terms and conditions, the following definitions apply:
1Additional agreement:an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between the third party and the entrepreneur;
2Reflection period:the period within which the consumer can make use of his right of withdrawal;
3Consumer:the natural person who does not act for purposes related to his trade, business, craft or profession;
4Day:calendar day;
5Digital content:data produced and delivered in digital form;
6Duration agreement:an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
7Durable data carrier:any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that prevents future consultation or use during a period that is tailored to the purpose. for which the information is intended, and which allows unaltered reproduction of the stored information;
8Right of withdrawal:the consumer's option to cancel the distance contract within the cooling-off period;
9Entrepreneur:the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
10Distance contract:an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. one or more techniques for distance communication;
11Model withdrawal form:the European model withdrawal form included in Appendix I of these terms and conditions;
12Technique for distance communication:means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time;

Article 2 - Identity of the entrepreneur
LEEZZA
Fokkerstraat 11, 2811EN Reeuwijk
Phone number:06-40246969 Monday to Friday 9:00 – 18:00
Email:info@leezza.com
Chamber of Commerce number:63274280
VAT identification number:NL002054886B22

Article 3 – Applicability
1These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer
2Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumerIf this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrierIf this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
4In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting conditions.

Article 4 – The offer
1If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer
2The offer contains a complete and accurate description of the products, digital content and/or services offeredThe description is sufficiently detailed to allow a proper assessment of the offer by the consumerIf the entrepreneur uses images, these are a true representation, taking into account possible minor color differences, of the products, services and/or digital content offered.Obvious mistakes or obvious errors in the offer do not bind the entrepreneur
3Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 – The agreement
1The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.
2If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically.As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement
3If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.If the consumer can pay electronically, the entrepreneur will take appropriate security measures to this end
4Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
athe visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
bthe conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
cthe information about warranties and existing after-sales service;
dthe price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
ethe requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
fif the consumer has a right of withdrawal, the model withdrawal form
6In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery

Article 6 – Right of withdrawal
For products:
1The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of at least 14 days without stating reasons.The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
2The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
aif the consumer has ordered several products in the same order:the day on which the consumer, or a third party designated by him, has received the last productThe entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
bif the delivery of a product consists of several shipments or parts:the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
cin the case of agreements for regular delivery of products during a certain period:the day on which the consumer, or a third party designated by him, has received the first product

For services and digital content that is not provided on a tangible medium:
3The consumer can dissolve a service agreement and an agreement for the supply of digital content that is not delivered on a tangible medium for a minimum of 14 days without stating reasons.The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
4The reflection period referred to in paragraph 3 commences on the day following the conclusion of the agreement

Extended cooling-off period for products, services and digital content that is not delivered on a material medium if you do not inform about the right of withdrawal:
5If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original cooling-off period, the cooling-off period will expire 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the reflection period
1During the cooling-off period, the consumer will handle the product and the packaging with careHe will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product.The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store
2The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1
3The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
1If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur.This is not necessary if the entrepreneur has offered to collect the product himselfThe consumer has in any case observed the return period if he returns the product before the reflection period has expired
3The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4The risk and the burden of proof for the correct and timely exercise of the right of withdrawal rests with the consumer
5The consumer bears the direct costs of returning the productIf the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
6If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that has not been made ready for sale in a limited volume or certain quantity starts during the cooling-off period, the consumer owes the entrepreneur a amount due that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation
7The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
athe entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model form for withdrawal, or;
bthe consumer has not expressly requested the start of the performance of the service or the delivery of gas, water, electricity or district heating during the reflection period
8The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
ahe has not expressly agreed to commence fulfillment of the agreement before the end of the cooling-off period prior to its delivery;
bhe has not acknowledged to lose his right of withdrawal when granting his consent; or
cthe entrepreneur has failed to confirm this statement from the consumer
9If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law

Article 9 – Obligations of the entrepreneur in the event of withdrawal
1If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately send a confirmation of receipt after receiving this notification.
2The entrepreneur reimburses all payments from the consumer, excluding any delivery or payment costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal.Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another methodThe refund is free of charge for the consumer
4If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
2Agreements concluded during a public auctionA public auction is understood to mean a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or who is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
3Service agreements, after full performance of the service, but only if:
athe execution has started with the express prior consent of the consumer; and
bthe consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
4Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, freight transport, car rental services and catering;
5Agreements relating to leisure activities, if the agreement provides for a specific date or period for its implementation;
6Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
7Products that spoil quickly or have a limited shelf life;
8Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
9Products that are irrevocably mixed with other products after delivery by their nature;
10Alcoholic drinks, the price of which has been agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
11Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
12Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
13The supply of digital content other than on a tangible medium, but only if:
athe execution has started with the express prior consent of the consumer; and
bthe consumer has declared that he loses his right of withdrawal
14Items ordered at the special request of the consumer which are not included in the standard offer of the entrepreneur.

Article 11 – The price
1During the period of validity stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates.
2Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices.This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer
3Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
athey are the result of statutory regulations or provisions; or
bthe consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect
5The prices stated in the offer of products or services include VAT

Article 12 – Compliance with the agreement and extra guarantee
1The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulationsIf agreed, the entrepreneur also guarantees that the product is suitable for other than normal use
2An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill his part of the agreement.
3An extra guarantee is understood to mean any commitment by the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.

Article 13 – Delivery and execution
1The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2The place of delivery is the address that the consumer has made known to the entrepreneur
3With due observance of what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed.If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order.In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation
4After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid
5The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14 – Duration transactions:duration, cancellation and extension
Cancellation:
1The consumer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, with due observance of the agreed cancellation rules and a notice period of at least maximum one month
3The consumer can conclude the agreements referred to in the previous paragraphs:
- cancel at any time and are not limited to cancellation at a specific time or in a specific period;
- at least cancel in the same way as they entered into by him;
- always cancel with the same notice period as the entrepreneur has stipulated for himself
Extension:
4An agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
5Contrary to the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months, if the consumer opposes this extended contract. can cancel the end of the extension with a notice period of no more than one month
6An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month.The notice period is a maximum of three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period
Duration:
8If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 15 – Payment
1Insofar as not provided otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement.In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
2When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance.When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s), before the stipulated advance payment has been made.
3The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur
4If the consumer does not fulfill his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations, after the failure to pay within this 14-day period, the statutory interest on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him.These collection costs amount to a maximum of:15% on outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000 with a minimum of € 40The entrepreneur can deviate from the stated amounts and percentages for the benefit of the consumer

Article 16 – Complaints procedure
1The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure
2Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receiptIf a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
4A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keur.info/nl/consumenten/klacht/). will then be sent to both the relevant entrepreneur and to Stichting Webshop Keurmerk
5Webshop Keurmerk will not handle a dispute or discontinue the handling if the entrepreneur has been granted a moratorium, has gone bankrupt or has actually terminated his business activities or the webshop has been suspended or expelled by Webshop Keurmerk.
6A dispute will only be handled by Webshop Keurmerk if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
7No later than twelve months after the dispute has arisen, the dispute must be submitted in writing to Webshop Keurmerk
8It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

Article 17 – Disputes
1Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions applyEven if the consumer lives abroad
2The Vienna Sales Convention does not apply

Article 18 – Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Supplementary Provisions:

Article 20 - Gift vouchers
1The conditions apply to all gift vouchers issued by the entrepreneur (both electronic and printed gift vouchers, hereinafter jointly"Gift Vouchers") that are sold and/or given by the entrepreneur or designated third parties.
2Every gift voucher has a unique codeThis can be a number code and/or text code, or a combination of theseEach gift card is reinforced only onceThe consumer must keep the gift voucher including the code carefullyIn the event of theft (including the use by unauthorized third parties of the code) or loss (including the (accidental) deletion of e-mails), no compensation will be made.Only original gift vouchers and codes can be used and must be provided to the entrepreneur on request
3To use a gift voucher, any applicable other specific terms of use must be found on the gift voucherLEEZZA gift vouchers have no expiry date, which means that they are legally valid for 5 years after the date of issueAfter this expiry date, the gift card can no longer be used
5Gift vouchers issued by LEEZZA and/or third parties designated by LEEZZA are only redeemable for purchases made through www.leezza.com
6Gift vouchers cannot be used for open orders
7A gift voucher must be paid in one go, consumer to place the selected products in the shopping cartIn the shopping cart, the consumer enters the exact code of the gift card in the `Discount code` window
4The nature, value, duration, expiration date and/or in one order
8Gift vouchers cannot be exchanged for cash
9If the total amount of the order is higher than the value of the gift voucher used, the difference must be paid with one of the payment methods used in the webshop.
10It is not allowed to make changes to the amount, the code or the date of issue, this will invalidate the gift voucherEvery (attempted) fraud or other unauthorized act is registered and results in the use of the gift voucher being denied
11It is not allowed to use gift vouchers in any way for commercial purposes and/or purposes other than those for which they were issued
12The gift card terms and conditions may be changed from time to time.