It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to the customer service department by e-mail or by post. We will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.
From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint is not yet pending elsewhere, you are free to complaint via the European Union platform.